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ORDERS ARE SHIPPED WITHIN 2 BUSINESS DAYS FROM COLORADO USA VIA DHL. DUE TO EXTREME VOLUMES AND COVID-19, DHL MAY EXPERIENCE DELAYED DELIVERIES AROUND THE WORLD.

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FAQS

Shipping
Average ship time is 2-4 business days for Domestic orders from Pine Colorado USA via USPS First Class mail. For faster ship time, we offer USPS Priority (1-3 business days) and Priority Overnight. Orders shipped to Alaska, Hawaii, US Territories and APO addresses require longer shipping times.

Due to COVID-19, it is possible you may experience longer than average delivery times. PONY-O cannot guarantee any specific delivery times. This is only an estimate.
Returns/Refunds
We offer a 30-day money back guarantee, effective from date of receiving order, less the shipping cost, no exceptions. Return shipping is the responsibility of the customer. Return shipping labels are not provided.
Customs/Tax
All incoming taxes and import duties are the responsibility of the customer and are separate from the shipping cost. PONY-O Hair Accessories IS NOT liable or responsible for the customs charges and taxes levied by your country.
Secure Shopping
When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business.
Office Hours
Our office hours are Monday through Friday, 9-5 MST. You may contact us at 303-838-6976 or by email support@ponyo.com.
Cancelling an Order
To cancel, please contact us within 30 minutes of placing your order. We will be happy to assist you! Once you receive the confirmation email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.
Incorrect Address
To avoid an undelivered or returned package, please ensure that the address you've provided is correct. Should a customer provide an incorrect address, there will be a charge for shipping another order.
Guaranteed Delivery
All order delivery is guaranteed by PONY-O.
I haven’t received my order
If you have not received your order, please notify us within 2 weeks of receipt. Delays in contacting us may limit options for locating a package.
Wholesale Information
Please contact us for wholesale information.
Where can I buy PONY-O products?
The original, high quality PONY-O and other products are only available at ponyo.com. Any other site is a cheap knock-off.
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